Help Desk

To help make sure your network is to your expectations and any questions you have are promptly answered, there is a Help Desk available within your network. This allows you a private communication channel to ask any questions you have, offer suggestions, as well as tracking your request with a professional ticket system.

Once logged into your account, you can access the Help Desk by simply clicking on the link labeled “Support” on the top right of any page.

You can use the Help Desk for a variety of items, including any questions about setting up your network, using the applications, language translation suggestions, or new feature and product suggestions.

Support Tickets

Here's a brief overview of working with the ticketing system.

To access the Help Desk, just click the link labeled Support on the top right of any page once logged into your network.
Once clicked, you'll see a form to enter your question, comment, or suggestion. Click Submit Request and you're done. For additional confirmation, you'll receive an email copy of the support ticket.
After we review and get a chance to respond, besides being updated in the Help Desk system, you'll also receive an email confirmation of the response and updated status.
To check the progress of any support tickets and to review any previous tickets, you can check back at any time. Just click the My Support Requests and the ticket you'd like to review.

This can be an efficient tool to let us know how we can better help provide the quality network you’re looking for