Getting Started FAQs

Overview

Which plan should I start with?

Start with the free spark plan to try it out with a small group. Add others initially as Basic users, if your group likes using the network, you can later upgrade to a different plan to accommodate more Advanced users and storage.

How can I add other users?

You, the Administrator, can add other users to your network either from the Manage Network or directly from the All folder. If from the All folder, just click Invite to Network followed by their email, an initial display name and some other information such as preferred time zone and language.

How can I add new content?

You can add new content either directly to the All folder, sharing with everyone in your network, or by creating new sub-folders for different projects and activities. Once a folder is selected, click the appropriate application tab and click the Create button to add new content.

How do I invite others to my network?

After you've added other users to your network, you can actually invite them by simply sending them email notification, either from a folder or a type of application content. Just highlight the folder or application item and click the Email button. Once they receive the email and click the link to your network, they'll be able to go through an initial setup to create a new password and confirming their user profile information.

Support

What types of support are available?

If you need any help with anything or have a suggestion for a new feature or other idea, there is a Help Desk available where you can simply drop us a note and your Help Desk ticket will be logged, we'll be informed, and you can receive feedback through email of any progress or closure. You can also access the Help Desk at anytime to check the status of any existing tickets or ask additional questions.

How soon can I expect a response to any support tickets I submit?

If during the week, expect some type of response with 24 hours confirming the issue with plans for resolution. Upon fixing, you'll also receive an email confirmation for closure.

Miscellaneous

What is an Intranet?

An Intranet is a network for internal collaboration within a specific business, organization or group. For personal uses, an Intranet can also used as a private network, for users to openly share content without advertising distractions.

Why is there no advertising?

There are a couple reasons why you won't see any advertising whenever using an Odysen network. One, they're more often than not little more than annoying distractions, at least from a users perspective, usually more than a little. Two, they can severely detract focus for Odysen product development as at the end of the day, a business always needs to focus on their customers, the ones paying the bills. If those customers are the same as their users, all is clear and everything is appropriately aligned. If your customers are advertisers, the users, or page views, transition to becoming more a commodity product to be sold off to the highest bidder, of which of course you get none of this financial recognition for the content you’re providing that’s being sold, never mind the additional development confusion of how this or that new feature will work best, for the users, or the customers. With Odysen, there’s no confusion, they’re one and same and you get supported and respected as any customer would expect in other similar environment.

Where does the name Odysen come from?

The name Odysen came from one of those ongoing debates trying to come up with a new name, coming from an initial common mistake of trying to be as descriptive as possible. This with the slight downside of inevitably having a half dozen syllables too many, with additional downside of the name no longer fitting as soon as you start learning and tweaking your product or solutions. After giving up on trying to pin it down or be too descriptive of anything, came up with the idea of Odysen. This you could say stemming from the Homer Odyssey story that just happen to be following at the time, with the basic idea a seemingly endless journey of struggle, highs and lows but somehow continues despite of things, which is probably how anyone could describe themselves starting out with their new project or idea. As the specific solutions of Odysen have also changed, the name being what it was, always seemed appropriate to continue on with, and so it’s stayed.

Can I use for multiple networks?

Yes, there is a "Switch Network" button on the top right of any page when logged in, showing you the other networks that your set up with, based on a common email used. This allows you to set up your own networks or easily work with others on their networks as appropriate. Just as you communicate with others differently based on your experiences and perspectives, so you can continue that relationship by using multiple networks.

How complex or difficult is it to use?

Let's say it should be easy enough to not have to use these FAQs, but filled with enough features and options that can be a too subtle to notice at first glance. After you use it a few minutes, most of the items should be intuitive and you can always ask us a question in support for any additional help needed.