International Solutions FAQs

Overview

What languages are available?

The languages available include Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hindi, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai and Vietnamese.

How do I change the language of my Intranet?

Users can quickly change the language of their account by simply clicking the "Language" link on the top right of any page once logged on.

What is the best way to suggest a different translation than the one that's being used?

Just let us know with a support ticket. We may ask a follow-up question to confirm the meaning and phrase, but otherwise you can expect will be updated within 24 hours of your suggestion.

How can I get a new language supported?

Just let us know either in the Help Desk in your account or drop us a note in Support. If we receive enough requests for support, we'll let you know through email of when it's available.

How do I change my time zone?

If traveling across time zones, you can adjust your time zone setting to stay aligned for any events or action due dates. To do this, just click the User link on the top right of any network page. Select the new time zone, click save and all your events and actions will be updated accordingly. To confirm it’s been set, you can also see your new time in the bottom left corner of any network page.

How can I get support if needed?

No matter your location, any time you have a question, suggestion or maybe a little help to use a specific feature, you can get support in a few areas. On the Odysen website you’ll find these FAQs that are regularly updated, the blog with more screenshot examples, or you can ask us a question in the Help Desk. The Help Desk can be better if you have a specific situation or example that might not be so easily found elsewhere. It’s located from a link called “Help Desk” on the top right corner from any page on your network. You can check back later for updates and you’ll get an email notification whenever there’s been a change or update.

Examples

How can I use a network to organize a trip or somebody visiting?

This can be helpful for when people are visiting from out of town, probably out of country, and seeing your area for the first time, which may be quite a bit different than what they’re used to. To help things go smoothly, you can create a new folder just for the trip, share it with them or add them first to your network as a Basic user, and finally add a bunch of content that you think they’ll be interested in. Or they could do the same, share with you to get your insider feedback. Once a folder is created, you can add a note of the itinerary, websites of suggested places to research more or visit after arrival, add an event with an email alert to remind you for last minute preparation, store photos from the trip in documents and maybe even add a few local blogs or other RSS feeds to the news reader for a little update on current events. Once content has been added, you can inform the other person with an email notification and they can give feedback in comments.

How to use with people using different languages?

Any time you’re working with groups in a different country or preferred language, the communication or usefulness of the tool can be dependent on how easy it is for individual users to actually use it, with top consideration for using in your native language. If you have groups of people in different locations where their language preference may be different than others in your network, you can be creative with the folder layout, creating folders for different groups where most of the content shared is also in their language. Then you can have other folders for more centralized activities, using a more common language. This can be an effective way to get more out of a collaboration tool when using with groups preferring multiple languages.

Can I use to set up worldwide conference calls?

For your weekly or monthly calls with others in different countries and time zones, you can add the calls into events and set up an email alert for a little extra preparation as needed. Or to remind others that might only occasionally attend your more regular call. From the meeting or call, you can add meeting summaries into the Notes application or any new tasks in Actions.

How can I view other people by their location?

One of the sorting options listed in the Contacts tab or application is their location. If users have entered in their location into their user preferences, you can sort the contact ascending or descending by clicking on the “Location” column header. Click on the name of the contact to view any additional contact information they’ve entered, such as their email or phone number.