Network FAQs

Networks

How can I change my Network personalization settings?

You can change your account settings by simply clicking the name Account on the top right of any page once logged in. Additionally, as only the network administrators can modify network settings, this link is only shown for the administrator, when other users are logged in, they will not see this link.

What's the difference between an account name and a sub-domain name?

The Network name is the name displayed in the top left corner of your network whenever you're logged in. You can personalize this to your specific group, include spaces as needed. The network sub-domain, such as "name" within www.name.odysen.com, can be similar to your group interest but cannot include spaces.

How can I change my Network name?

Just click the link Manage Network, then Profile, followed by Edit and you can add in your new network name. Once saved, you'll see your new network name on the top left corner of every page.

How can I change my sub-domain name?

The sub-domain is fixed when you first set up the account and cannot be changed later, so be a little careful when selecting the sub-domain used.

What languages are available?

You can use Odysen in a variety of languages including Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hindi, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai and Vietnamese.

Plans

What is the difference between the plans?

The plans are set up to be flexible and to economically scale with the involvement of your group. This includes cheaper pricing for increased storage and the ability to add new Advanced users as needed.

Can I upgrade or downgrade my plans?

Yes, this can helpful to get better pricing for more storage and Advanced users.

How can I have multiple accounts?

Having multiple accounts can be handy to easily organize and share content with a few different groups. If you have multiple accounts, we provide them to you for easy access the the "Switch Network" button on the top right of any page once logged in. This pulls together any Odysen networks you're a member of through your unique email address.

Billing

Is there a free trial available?

Yes, all plans come with a 30 day no risk trial. No risk meaning that no billing information is needed to start the trial.

What type of billing payments are accepted?

We accept billing through commonly used credit cards, including Mastercard, Visa and American Express.

When are charges made?

Charges are made on a monthly basis, starting from whatever date your trial ends.

Support

What is the best way to get support if needed?

When you're logged into your account, you can access the Help Desk system at any time to send us a support ticket. This allows us to track your request and provide an efficient response. Once we receive your ticket and have a chance to respond, you'll receive an email notification of either your question answered or the next steps to get there.

How soon can I expect a response to any support tickets I request?

Within the same day or at minimum within a 24 hour window. You'll receive an email of the response, whether to answer the question and close the support ticket, further questions if needed, or a longer term solution depending on the specific request. Either way, you'll get the respect and support you would expect anytime you're the customer of a product or service.